Shipping policy
Shipping Policy
Last Updated: [DATE]
At [STORE NAME], we are committed to delivering your orders safely, on time, and with complete transparency. This Shipping Policy outlines everything you need to know about how we process, ship, and deliver your orders across India.
1. Order Processing
- All orders are processed within [X–X] business days of successful payment confirmation
- Orders placed on weekends or public holidays will begin processing on the next working business day
- You will receive an order confirmation email immediately after payment, followed by a dispatch notification with tracking details once your order has been handed over to our logistics partner
- During high-demand periods (sale events, festive seasons), processing times may extend by [X] additional business days. We will communicate any such delays proactively
Please Note: Processing time is separate from shipping/delivery time. Your estimated delivery window begins from the date of dispatch, not the date of order.
2. Shipping Timelines
Delivery timelines vary based on your location and the shipping method selected at checkout:
| Shipping Type | Estimated Delivery Time |
|---|---|
| Standard Shipping | [X–X] business days |
| Expedited Shipping | [X–X] business days |
| Express / Same-Day | [Available in select cities — X–X hours] |
| Remote / Rural Areas | [X–X] business days |
These are estimated timelines and not guaranteed delivery dates. Actual delivery may vary due to logistics partner operations, weather conditions, public holidays, or other factors beyond our control.
3. Shipping Charges
| Order Value | Shipping Fee |
|---|---|
| Orders above ₹[AMOUNT] | Free Shipping |
| Orders below ₹[AMOUNT] | ₹[AMOUNT] flat shipping fee |
| Expedited Shipping | ₹[AMOUNT] additional |
| Cash on Delivery (COD) | ₹[AMOUNT] additional handling fee |
Shipping charges, where applicable, are displayed at checkout before you complete your purchase. These charges are non-refundable unless the return is due to our error or a verified product defect.
4. Shipping Coverage
Domestic Shipping We currently ship to all serviceable pin codes across India. To check whether we deliver to your location, enter your pin code on the product page or at checkout.
Non-Serviceable Areas Certain remote, hilly, or restricted areas may not be serviceable by our logistics partners. If your pin code is not serviceable, you will be notified at checkout and we will not be able to accept your order for that address.
International Shipping [CHOOSE ONE OF THE FOLLOWING:]
- We currently do not offer international shipping.
- We ship to select international destinations. International shipping rates and timelines are calculated at checkout based on your country and order weight.
5. Logistics Partners
We work with trusted logistics partners to ensure reliable and timely delivery:
- [e.g., Delhivery, Shiprocket, BlueDart, Ekart, DTDC, India Post]
The logistics partner assigned to your order may vary based on your delivery location and order type. We continuously evaluate our partners to ensure the best delivery experience for our customers.
6. Order Tracking
Once your order is dispatched, you will receive:
- A dispatch confirmation email with your tracking number and logistics partner details
- A tracking link to monitor your shipment in real time
You can also track your order directly on our website at [TRACKING PAGE URL] or by contacting us at [EMAIL ADDRESS] with your order number.
If your tracking information has not updated for more than [X] business days, please reach out to our support team and we will investigate with the logistics partner on your behalf.
7. Delivery Attempts & Failed Deliveries
- Our logistics partners will typically attempt delivery [X] times before marking the shipment as undeliverable
- If you are unavailable at the time of delivery, the courier may leave a delivery notification or contact you on your registered phone number to reschedule
- After [X] failed delivery attempts, the package will be returned to our facility
Returned-to-Origin (RTO) Orders If your order is returned to us due to:
- Failed delivery attempts
- Incorrect or incomplete address provided by you
- Refusal to accept delivery
The return shipping cost charged by the carrier will be deducted from your refund. Re-delivery may be arranged at an additional shipping charge.
8. Cash on Delivery (COD)
We offer Cash on Delivery on eligible orders up to ₹[MAXIMUM COD ORDER VALUE].
- A COD handling fee of ₹[AMOUNT] is applicable and displayed at checkout
- Please ensure the exact amount is ready at the time of delivery; our delivery partners may not carry change
- COD is not available in select pin codes or for certain product categories
- Repeated refusal of COD orders may result in COD being disabled for your account
9. Incorrect or Incomplete Address
Please ensure your delivery address, including flat/house number, street, landmark, city, state, and PIN code, is accurate and complete at the time of placing your order.
[STORE NAME] is not responsible for delayed or failed deliveries resulting from an incorrect or incomplete address. Address modification requests must be submitted within [X hours] of order placement by contacting us at [EMAIL ADDRESS]. We cannot guarantee address changes after the order has been dispatched.
10. Damaged or Tampered Packaging at Delivery
If your order arrives with visibly damaged or tampered packaging, we recommend the following:
- Do not accept the delivery if the package appears severely damaged or tampered
- If already accepted, do not discard the packaging — it may be required for your claim
- Record a clear unboxing video before opening (as required under our Return & Refund Policy)
- Report the issue to us within 48 hours of delivery at [EMAIL ADDRESS] with your order number and unboxing video
For full details on how we handle damaged or defective products, please refer to our Return & Refund Policy at [RETURN POLICY URL].
11. Bulk & Wholesale Orders
For bulk or wholesale orders, shipping timelines and charges may differ from standard rates. Please contact us directly before placing a bulk order to discuss:
- Custom shipping rates
- Estimated fulfilment and dispatch timelines
- Preferred logistics arrangements
Email: [EMAIL ADDRESS] Phone: [PHONE NUMBER]
12. Force Majeure
[STORE NAME] shall not be held liable for shipping delays caused by circumstances beyond our reasonable control, including but not limited to natural disasters, floods, strikes, political unrest, pandemics, government-imposed restrictions, or disruptions in logistics networks. In such cases, we will make every effort to communicate delays and fulfil your order at the earliest opportunity.
13. Contact Us
For any shipping-related queries, please reach out to our support team:
URBAN SHELF Customer Support Email: [EMAIL ADDRESS] Phone: [PHONE NUMBER] Business Hours: [e.g., Monday–Saturday, 10:00 AM – 6:00 PM IST] Address: [BUSINESS ADDRESS, CITY, STATE, PIN CODE]
We aim to respond to all queries within [X business hours].
This Shipping Policy should be read in conjunction with our [Terms of Service], [Return & Refund Policy], and [Privacy Policy], all of which together govern your use of [STORE NAME]'s Platform and services.
A few things to fill in before publishing:
- Pin code serviceability — make sure your checkout actually validates pin codes so customers aren't surprised at the final step
- COD limit — ₹5,000–₹10,000 is standard for most small to mid-size Indian stores
- Free shipping threshold — ₹499–₹999 is the most common range for Indian D2C brands
- Cross-link all four documents — Terms of Service, Privacy Policy, Return & Refund Policy, and this Shipping Policy should all reference and link to one another in your website footer